SmartCare
SmartCare
Scalable Peace of Mind
This integrated service includes everything needed to monitor, provision, and support your network as it grows. SmartCare is designed to simplify network maintenance, so you can focus on building your business.
Product BrochureKEY FEATURES
InControl Cloud Management
Whether your deployment has 10 endpoints or 1000, InControl makes network management simple. Monitor network health, centralise policies, push configurations to multiple devices, and obtain audit logs with ease.
Software Updates
Software UpdatesOur team is constantly developing firmware updates with new features and security patches. After a router model is introduced, we will keep developing new firmware for it for years to come. This means with the Care plan, your router will always have access to the latest features.
Product Warranty
Product WarrantyEssentialCare has you covered. In the rare event that you encounter an issue, we will replace the product so that your business stays up and running without further expense.
SpeedFusion Cloud Usage#
SpeedFusion Cloud Usage#The SpeedFusion Cloud enables Peplink devices under a Care Plan to use SpeedFusion (Bandwidth Bonding, Hot Failover, WAN Smoothing, Bandwidth Overflow) without any additional hardware.
# Each model comes with a different SpeedFusion Cloud package.
Technical Support
With a Care plan, your certified partner will provide comprehensive technical support. Each partner is equipped with specialised training, years of expertise, and our backing. They are ready to handle anything your deployment may encounter.
COMPARISON TABLE
| EssentialCare | SmartCare | PrimeCare | |
|---|---|---|---|
| InControl Cloud Management | ✔ | ✔ | ✔ |
| Hardware Warranty | ✔ | ✔ | ✔ |
| Firmware Upgrades | ✔ | ✔ | ✔ |
| Technical Support | ✔ | ✔ | ✔ |
| Standard RMA | ✔ | ✔ | ✔ |
| Advance Hardware Replacement for RMA | ✔ | ||
| FusionHub License | ✔ | ||
| SpeedFusion Bonding | ✔ | ||
| PrimeCare Software Licenses | ✔ | ||
| SpeedFusion Cloud Usage | ✔ | ✔ | ✔ |
| Available for | All Peplink products | Blue Chip Series | Models with SKU no. ending with -PRM |
WHY PEPLINK?
Why Rising Connection is using equipment designed and built by Peplink?
• Industry leader in both ISP & Data Bonding across multiple technology platforms
• Reliable hardware from entry level professional equipment through to advanced Enterprises solutions
• Worldwide supported and local support here in Australia by fully trained technicians
• Reliable and secure redundancy paths for mission critical sites
• Designed for maximum possible business uptime
This demonstrates to Rising Connection that you will have the Quality, Reliability and Product Support.
KEY FEATURES
InControl Cloud Management
Whether your deployment has 10 endpoints or 1000, InControl makes network management simple. Monitor network health, centralise policies, push configurations to multiple devices, and obtain audit logs with ease.
Software Updates
Our team is constantly developing firmware updates with new features and security patches. After a router model is introduced, we will keep developing new firmware for it for years to come. This means with the Care plan, your router will always have access to the latest features.
Product Warranty
EssentialCare has you covered. In the rare event that you encounter an issue, we will replace the product so that your business stays up and running without further expense.
SpeedFusion Cloud Usage#
The SpeedFusion Cloud enables Peplink devices under a Care Plan to use SpeedFusion (Bandwidth Bonding, Hot Failover, WAN Smoothing, Bandwidth Overflow) without any additional hardware.
# Each model comes with a different SpeedFusion Cloud package.
Technical Support
With a Care plan, your certified partner will provide comprehensive technical support. Each partner is equipped with specialised training, years of expertise, and our backing. They are ready to handle anything your deployment may encounter.
COMPARISON TABLE
| InControl Cloud Management | |
|---|---|
| EssentialCare | ✔ |
| SmartCare | ✔ |
| PrimeCare | ✔ |
| Hardware Warranty | |
| EssentialCare | ✔ |
| SmartCare | ✔ |
| PrimeCare | ✔ |
| Firmware Upgrades | |
| EssentialCare | ✔ |
| SmartCare | ✔ |
| PrimeCare | ✔ |
| Technical Support | |
| EssentialCare | ✔ |
| SmartCare | ✔ |
| PrimeCare | ✔ |
| Standard RMA | |
| EssentialCare | ✔ |
| SmartCare | ✔ |
| PrimeCare | ✔ |
| Advance Hardware Replacement for RMA | |
| EssentialCare | |
| SmartCare | ✔ |
| PrimeCare | |
| FusionHub License | |
| EssentialCare | |
| SmartCare | |
| PrimeCare | ✔ |
| SpeedFusion Bonding | |
| EssentialCare | |
| SmartCare | |
| PrimeCare | ✔ |
| PrimeCare Software Licenses | |
| EssentialCare | |
| SmartCare | |
| PrimeCare | ✔ |
| SpeedFusion Cloud Usage | |
| EssentialCare | ✔ |
| SmartCare | ✔ |
| PrimeCare | ✔ |
| Available for | |
| EssentialCare | All Peplink products |
| SmartCare | Blue Chip Series |
| PrimeCare | Models with SKU no. ending with -PRM |
WHY PEPLINK?
Why Rising Connection is using equipment designed and built by Peplink?
• Industry leader in both ISP & Data Bonding across multiple technology platforms
• Reliable hardware from entry level professional equipment through to advanced Enterprises solutions
• Worldwide supported and local support here in Australia by fully trained technicians
• Reliable and secure redundancy paths for mission critical sites
• Designed for maximum possible business uptime
